Frequently Asked Questions
Everything you need to know about your Jason Wu Studio experience.
What is the standard shipping timeframe for orders?
Domestic orders are typically processed within 2-3 business days. Standard shipping takes 5-7 business days, while expedited options are available at checkout.
What is your return and exchange policy?
We accept returns on unworn, unwashed items with original tags attached within 30 days of delivery. Please note that items marked as Final Sale are not eligible for return.
How do I ensure I am ordering the correct size?
Each product page features a detailed size guide. We recommend comparing your body measurements to our chart to ensure a perfect fit, as our silhouettes vary by collection.
Do you offer international shipping?
Yes, Jason Wu Studio ships to over 50 countries worldwide. International shipping rates and duties are calculated at checkout based on your location.
How can I track the status of my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment payments via Affirm.